Effective Date: 18/08.2025

At ThamizanSoft IT Services, we aim to provide high-quality IT products and reliable services. If for any reason you are not satisfied with a purchase, this Refund & Return Policy explains your rights and options.

1. Product Sales (Laptops, Desktops, CCTV, Networking, Biometric, etc.)

• Eligibility for Returns:
  • Products may be returned within 7 days of delivery if they are unused, unopened, and in original condition (including packaging, accessories, and invoice).
  • Products damaged due to customer misuse, mishandling, or installation errors are not eligible for return/refund.
• Defective or Damaged Products:
  • If a product is received damaged or defective, you must notify us within 48 hours of delivery.
  • We will inspect and, if eligible, offer a replacement or full refund.
• Non-Returnable Items:
  • Software licenses, antivirus keys, downloadable products.
  • Items purchased during clearance/special sale (unless defective).

2. Service Charges (Repairs, AMC, Installations)

• No Refunds on Completed Services:
  • Once a service (repair, installation, AMC work, etc.) has been completed and accepted by the customer, refunds are not applicable.
• Advance Payments:
  • If you cancel a service before work has started, the advance will be refunded (after deducting any administrative charges).
  • If work has already started, advance payments are non-refundable.

3. Refund Process

• Refunds (if approved) will be processed within 7–10 business days via the original payment method.
• For cash-on-delivery purchases, refunds will be issued through bank transfer/UPI.
• You will be notified once your refund is processed.

4. Warranty & Repairs

• Products sold come with manufacturer warranty (if applicable).
• Repairs and services are covered only by the service warranty we specify at the time of service.
• Warranty does not cover physical damage, water damage, or unauthorized tampering.

5. How to Request a Refund/Return

To request a refund, replacement, or return, please contact us:

ThamizanSoft IT Services
📧 Email: it.helpdesk@thamizansoftitservices.com
📞 Phone: 9344631121
🌐 Website: https://thamizansoftitservices.com

Please include your Invoice Number, Product/Service Details, and Reason for Return/Refund in your request.

6. Policy Updates

We may update this Refund Policy at any time. Any changes will be posted on this page with the updated “Effective Date.”